Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Use the Open Connect Partner Portal to monitor the status of the appliances in your environment. The Partner Portal home page shows you a high level status for your Open Connect environment. Drill down into more details for a site, then drill down further to individual appliance details.

For more conceptual information about the portal, see the following related articles:

Viewing high level status for your organization

The Partner Portal home page shows you a map of the sites in your organization. Sites or appliances that require your attention are highlighted in the Actionable Items list. All of the sites in your organization are listed in the All Appliances grid on the Sites tab below the map, along with some high level status details.

  • Use the search field to quickly navigate to an appliance using the appliance name or IP address.
  • Download appliance information to a CSV file for offline analysis and reporting.

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Hover over a Problem description in the Actionable Items list to see more information about the issue, including a description of the problem and a suggested solution. You can navigate from this list directly to the affected site or appliance.

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On the home page, you can also do the following tasks:

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Viewing metrics

Click Metrics > Metrics to explore metrics over time. Metrics are divided up into several general categories - for example, Network. We are always adding and refining the metrics that are displayed.

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Metric data is retained for one week. Historical metric data (beyond one week) is also available to give an overview and show general trends - however, there might be some gaps in the historical data.

You can use the controls on the page to change the time frame for the graphs, to toggle the type of graph that is displayed, or to perform other actions such as refreshing the data.

Tips:

  • If you are exploring metrics for multiple appliances within a site, it can be useful to switch from a line graph to a stack graph.
  • You can export a chart to an image file or download it as a CSV file so that you can send metric information to someone on your team who does not have access to the Partner Portal, or to compare data from week to week.

Viewing reports

Click Metrics > Reports to view static reports about your organization and your traffic patterns. Select a report and specify other available options. As with our Metrics, we will continue to add to the list of available reports.

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Viewing information and status for a site

From the All Appliances grid on the home page, click on a site name to drill down into more details for the site.

On the site details page, as on the home page, you will see a map and a list of Actionable Items, scoped to the site. The information and actions on this page are the essentially the same as on the home page, but scoped to the site and the appliances in the site.

From this page, you can use the Maintenance tab to disable all live OCAs to prepare to disconnect or power them down. You can also manage users who should be associated with a site and create and view tickets for the site.

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Viewing information and status for an individual appliance

From a site details page or from the home page, click on an OCA name to drill down into more details for the appliance.

The top of the appliance details page shows appliance information, serving status and various other status flags. For example, you can see whether an OCA is filling (downloading content updates), or in the process of a firmware upgrade.

The Overview diagram provides identifying details such as IP address and cluster, along with current throughput, port status, and PSU status.

The traffic chart on this page allows you to visualize the inbound and outbound traffic to the appliance in the last 24 hours. On this chart you will typically see a large peak of outbound traffic during peak streaming hours, and some amount of inbound traffic centered mostly around the configured fill window.

Hover over the status flags, controls, and icons on the widget to learn more about them or to reveal additional details.

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On the Maintenance tab, you can disable the appliance for maintenance. You can also modify the BGP session configuration for the appliance.

 

Questions or feedback?

If you have any questions or feedback about the portal, open a ticket.

 

 

 

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