Use the Open Connect Partner Portal to monitor the status of the appliances in your environment. The Partner Portal home page shows you a high level status for your Open Connect environment. Drill down into more details for a site, then drill down further to individual appliance details.
For more conceptual information about the portal, see the following related articles:
In this article:
- Getting access to the Partner Portal
- Viewing high level status for your organization
- Viewing metrics
- Viewing reports
- Viewing information and status for an embedded site
- Viewing information and status for an individual appliance
- Questions or feedback?
Getting access to the Partner Portal
Contacts in your organization who are specified in an OCA deployment site survey are invited to the Partner Portal as part of the deployment process. To get access to the portal outside of the deployment process, you can also request access from an Admin user in your org. For more information, see: I am new to a partner organization, how do I get portal access?
Viewing high level status for your organization
The Partner Portal home page shows you high level view of embedded sites and OCAs or PNI in your organization.
Note: The Partner Portal may look different, depending on the nature of your partnership with Netflix. If you have deployed embedded OCAs, information about your embedded sites and appliances is shown. If you have PNI established with Netflix, PNI information is shown.
All of the sites and OCAs in your organization are shown on the main dashboard home page, along with capacity / utilization metrics, OCA high level state information (Live vs. Disabled), and more.
If you have PNI established with Netflix, similar information for PNI are also shown.
You can use the Filter field to navigate to an appliance based on its name, serial number, version, or IP address.
If the appliance has a tag, e.g. Awaiting Installation, Tickets, you can filter those by clicking the tag in the header. When filtered, the map will automatically adjust to show the filtered sites.
You can also view the full list of appliances in a sortable table by clicking the Grid button in the header. This data is available as a CSV download via the Export CSV button in the header.
From the top level menu, you can navigate to additional tasks. The menu actions that are available are also customized to your partnership, so some of them may not be visible.
- Expand the Inbox menu to see a summary of any actions requested from your organization, including operational issue alerts, incomplete forms, open tickets, deployments, and emails that were sent to your organization
- View and download global Metrics
- View Reports
- Perform Contact and User Management tasks
- Open the Route Explorer or other Routes tooling, or manage your organization's public geofeed
- View and schedule upcoming maintenance windows for your OCAs
- Run Network Utilities on your OCAs
- View and edit the fill windows for your sites
- View an Audit Log of changes made by users in your organization
Viewing metrics
Click Metrics > Embedded OCA Graph to explore metrics over time. Metrics are divided up into several general categories - for example, Network or Received Routes. We are always adding and refining the metrics that are displayed.
Metric data is retained for one week. Historical metric data (beyond one week) is also available to give an overview and show general trends - however, historical data is aggregated at a different granularity and therefore some peaks are flattened.
You can use the controls on the page to change the time frame for the graphs, to toggle the type of graph that is displayed, or to perform other actions such as refreshing the data.
Tips:
- If you are exploring metrics for multiple appliances within a site, it can be useful to switch from a line graph to an area graph.
- You can download the data in each chart as a CSV file so that you can send metric information to someone on your team who does not have access to the Partner Portal, or to compare data from week to week.
Viewing reports
Click Metrics > Reports to view static reports about your organization and your traffic patterns. Select a report and specify other available options. As with our Metrics, we will continue to add to the list of available reports.
Viewing information and status for an embedded site
From the list of Embedded Sites on the home page, you can expand a site to see information about the OCAs that are hosted in the site, or you can click on a site name to drill down into more details for the site itself.
On the site details page, you will see a map of the site location and a list of Open Issues, Open Tickets, Open Deployments, and Open Forms scoped to the site.
From this page, you can use the Maintenance tab to disable your live OCAs in advance before you disconnect or power them down. You can also manage Contacts for the site, view site-specific Metrics, and view Audit Log entries for historical changes to the site.
From the Actions menu, you can:
- Create tickets for the site.
- Edit the site name
- Edit the shipping address of the site
- Edit the fill window of the site
Viewing information and status for an individual appliance
From a site details page or from the home page, click on an OCA name to drill down into more details for the appliance.
The top of the appliance details page shows appliance information, serving and other status tags. For example, you can see whether an OCA is under maintenance or has scheduled for maintenance, whether an appliance is drained of traffic, and whether an appliance has any tickets associated with it.
The Overview tab provides identifying details such as IP address and cluster, along with current throughput, port status, and PSU status.
Like the Home page and the Site details pages, you'll find Open Issues, Open Tickets, Open Deployments, and Open Forms scoped to the appliance.
The traffic chart on this page allows you to visualize the inbound and outbound traffic to the appliance in the last 24 hours. You can view data up to a full year in the past. On this chart you will typically see a large peak of outbound traffic during peak streaming hours, and some amount of inbound traffic centered mostly around the configured fill window.
Like the Site details, there are tabs for Metrics, Maintenance, Audit Log entries, and Diagnostics to perform Network Utility tasks, all scoped to this appliance.
The Actions menu lets you:
- Create a Zendesk ticket for the appliance
- Edit the BGP configuration for the appliance
- Edit IPv6 configuration for the appliance, including IPMI configuration (if supported by the appliance hardware)
Viewing information and status for PNI interfaces
From the list of PNI Interfaces on the home page, you can expand a site to see information about the peering sessions in the site.
Questions or feedback?
If you have any questions or feedback about the portal, open a ticket.