Use the Open Connect Partner Portal to monitor the status of the appliances in your environment. The Sites and Appliances home page shows you a high level status for your Open Connect environment. Drill down into more details for a site, then drill down further to individual appliances.
For more conceptual information about the portal, see the following related articles:
Viewing high level status for your organization
The Sites and Appliances home page shows you a map of the sites in your organization. Sites or appliances that require your attention are highlighted in the Actionable Items list. All of the sites in your organization are listed on the Sites tab below the map, along with some high level status details.
Hover over the Problem description in the Actionable Items list to see more information about the issue, including a description of the problem and a suggested solution. You can navigate from this list directly to the affected site or appliance.
On this page, you can also view and download global Metrics, view Reports, view Fill window configurations for your organization, and perform User Management tasks.
Use the Metrics tab to explore metrics over time. Metrics are divided up into several general categories - for example, Network. We are always adding and refining the metrics that are displayed.
Metric data are retained for one week. Historical metric data (beyond one week) are also available to give an overview and show general trends - however, there might be some gaps in the historical data.
You can use the controls on the page to change the time frame for the graphs, to toggle the type of graph that is displayed, or to perform other actions such as refreshing the data.
- If you are exploring metrics for multiple appliances within a site, it can be useful to switch from a line graph to a stack graph.
- You can export a chart to an image file or download it as a CSV file so that you can send metric information to someone on your team who does not have access to the Partner Portal, or to compare data from week to week.
Use the Reports tab to view static reports about your organization and your traffic patterns. Select a report and specify other available options. As with our Metrics, we will continue to add to the list of available reports.
Viewing information and status for a site
From the Sites and Appliances home page, click on a site name to drill down into more details for the site.
On the site details page, as on the home page, you will see a map and a list of Actionable Items, scoped to the site. The information and actions on this page are the essentially the same as on the Sites and Appliances home page, but scoped to the site and the appliances in the site.
From this page, you can use the Perform Maintenance tab to disable all live OCAs to prepare to disconnect or power them down. You can also manage users who should be associated with a site and create and view tickets for the site.
Viewing information and status for an individual appliance
From a site details page, click on an OCA name to drill down into more details for the appliance.
The appliance details page shows appliance information, serving status and various other status flags. For example, you can see whether an OCA is filling (downloading content updates), or in the process of having its firmware updated.
The traffic chart on this page allows you to visualize the inbound and outbound traffic to the appliance in the last 24 hours. On this chart you will typically see a large peak of outbound traffic during peak streaming hours, and some amount of inbound traffic centered mostly around the configured fill window.
Hover over the status flags, controls, and icons on the widget to learn more about them or to reveal additional details.
Questions or feedback?
If you have any questions or feedback about the portal, open a ticket.