Netflix continually monitors all OCAs that are live and serving Netflix traffic with a series of checks. If one of our checks fails, it is flagged as an operational issue alert.
For more information about the specific checks that we run, see: OCA Live checks
In the Partner Portal, you can view operational issues for all of the sites and OCAs in your organization by clicking Inbox > Operational Issues from the main menu.
You can also see these issues on the Open Issues panel of the Partner Portal home page, and the same panel is on each site and OCA details page, scoped accordingly.
Issues that are currently Open / Active and issues that have Resolved in the last 60 days are displayed on the page. Use the filters on the page to limit the issues that are shown. For example, you can select to see only Urgent issues of a particular type:
From the main page, click an Alert ID to see more details. On the details page for each issue, you can find a description of the issue and links to relevant help center content or other reports or metrics within the Partner Portal that can help you with troubleshooting.
You can also use this page to request assistance from the Netflix Open Connect team via our ticketing system. The Netflix team generally investigates active issues only if you request assistance via our ticketing system. Urgent priority issues have a ticket by default. For lower-priority issues, use the link to open a new ticket.
You can use the CSV download feature to export data for offline analysis, or to show progress over time.
Finally, if it is helpful for your teams' communication, you can indicate any work in progress, or snooze lower priority issues by clicking Update Status. The details collected in the Update Status dialog are only provided to enable communication and collaboration within your organization. Netflix does not monitor or review this information.