To manage your organizational contacts, click My Open Connect Network > User Management. Any portal user can create, edit, or delete contacts as needed.
For a description of the difference between contacts and portal users, see the related FAQ article: What is the difference between contacts and portal users?
To invite a contact to become a portal user, select the option to do so as you are creating a new contact, or click the green envelope button that is displayed with a person's contact information. This generates a portal invitation email with an activation link.
If you do not see the green envelope button with the contact information, it means that the contact is already an active portal user. In this case, the only action you can take is to revoke the contact's portal access.
If you see both the green envelope button and the revoke access button for a contact, it means that a portal invitation was already sent to the contact, but the contact has not yet activated their account. In this case, you can choose to either re-send the portal invitation or revoke their portal access.
If you are having problems managing contacts and portal users, open a ticket. If you cannot open a ticket due to login issues, send an email to email@example.com.