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In an ongoing effort to enhance account security and decrease the likelihood of unauthorized access to Netflix systems and resources, we have an extra layer of partner account security known as multi-factor authentication (MFA).

Multi-factor authentication (MFA) is a method of verifying a user's identity by requiring more than one piece of identifying information. In addition to the previously required username and password; users will now have to provide another form of verification (such as a phone, security key, or fingerprint) during the login process.

MFA is required for most Partner Portal users, with the exception of contacts that are configured with:

  • NOC role
  • Read-only permissions

If you have a shared NOC account, you can access the portal without requiring MFA by configuring the contact this way.

Note: After you change a contact to NOC/Read-only,  it takes approximately 2 hours for the authentication system to become aware of the change and stop requiring MFA at login. 

For more information, see: Portal user management, roles, and permissions

For detailed information about MFA, see the following documentation: Netflix MFA for partners

If you need help with an MFA issue and cannot access your partner account, send an email to partner-mfa-support@netflix.com.

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