In an ongoing effort to enhance account security and decrease the likelihood of unauthorized access to Netflix systems and resources, we have an extra layer of partner account security known as multi-factor authentication (MFA).
Multi-factor authentication (MFA) is a method of verifying a user's identity by requiring more than one piece of identifying information. In addition to the previously required username and password; users will now have to provide another form of verification (such as a phone, security key, or fingerprint) during the login process.
MFA is required for most Partner Portal users, with the exception of contacts that are configured with:
- NOC role
- Read-only permissions
If you have a shared NOC account, you can access the portal without requiring MFA by configuring the contact this way.
Note: After you change a contact to NOC/Read-only, it takes approximately 2 hours for the authentication system to become aware of the change and stop requiring MFA at login.
For more information, see: Portal user management, roles, and permissions
For detailed information about MFA, see the following documentation: Netflix MFA for partners
If you need help with an MFA issue and cannot access your partner account, send an email to email@example.com.