Netflix manages the OCA software, and we will periodically update or enhance the software. All non-emergency software updates are performed during the configured fill window, and you will be notified when the update starts and after it is complete. All appliance software, including the operating system, web server, and control code, is updated as a single image.
If a new image fails to properly load, the appliance will automatically fall back to the previous image. In most cases, any issues that occur can be resolved on our end and there is no partner action required. If an upgrade fails and we need help resolving the issue, we will open a ticket to your organization.