Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

In the Partner Portal, you can view all bulk email communications sent to your organization, including the recipients of each email and delivery status.

The list of emails includes maintenance and upgrade notifications, deployment status notifications, and shipping or delivery notifications. The list of emails does not include individual emails you might have received from one of our staff members.

The sender address for our emails is: info@partner.netflix.com. To ensure that you are receiving the report, ensure that you are allowing and monitoring correspondence from this email address. 

Important: We do not monitor the above address or the reply-to address. If you have questions or need help with something you received via email, open a ticket.

To view email communication:

  1. From the main menu, click Inbox > Emails.


The list of emails are sorted by send date, with the most recent at the top.

  1. Select an email to view the contents of the email, the recipients, and the delivery status. You can link by URL directly to an individual email to share it with Netflix or other team members in your org.



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