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After a period of inactivity, Partner Portal accounts are suspended.

Suspended accounts can be re-enabled by any portal user in an organization who has Admin or Engineering privileges. See the following article for details about privilege levels: Portal user management, roles, and permissions

To re-enable portal access for a disabled user:

  1. Click Sites and Appliances  sites-appliances-icon.png from the top menu, then click the Users tab.


  1. From the list of contacts, click on the name of the user whose account has been disabled.
  2. In the panel that opens on the right, click the Portal Access toggle to the "Off" position, then click it back to the "On" position. 


  1. Ensure that the correct permission level is set, then click Save.

This action will send an email invite to the portal user, which contains a link that they can use to reset their password and regain access to the portal. The invite will come from this email alias: AccountManagement@mailer.netflix.com

If you follow these steps and the user is still unable to access the portal, open a ticket and provide the following information:

  • The user's name and email address
  • A detailed description of the steps you have followed, and any error messages you are seeing
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