Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

Menu

You can update the network configuration (IP address, gateway, or subnet mask) for an OCA by using the console on the appliance.

Note: When you apply a new network configuration to an OCA, the router interfaces are automatically configured for Link Aggregation Group (LAG) with LACP, which is a requirement for OCAs. For more information about this and other router interface configuration requirements, see the Router Interface Configuration section of the Network configuration article.

Before you start

  • Important: An updated network configuration on an Open Connect Appliance will only take effect after a reboot.
  • Before you power down or reboot an OCA, you should drain the appliance of any streaming sessions. For more information, see this related article: Draining and disabling appliances. This step ensures that there is no traffic being served by the appliance.

Updating the network configuration

  1. Follow the steps in this article: Connect to the console on the appliance.
  2. Using the up/down arrows and the 'Enter' key on your keyboard, choose the “reip (edit current config)” command option.

    reip-menu.png

  3. Follow the steps on the screen to modify the network configuration as needed, then click OK.

    img3.png 

  4. Choose the “reboot” command option and click OK.
  5. After the system reboots, log in again and choose the “ifconfig –a” command option.
  6. Verify that the IP address for “lagg0” is correct.

    img5.png

  7. Exit the console and disconnect the keyboard and monitor from the appliance.

Note: Network configuration changes can take up to 20 minutes to be reflected in the Partner Portal.

  • If you see a warning similar to "Can't register hostname!", it can safely be ignored.  This message can occur if the OCA was not online at the time when this process was being performed.

  • If your IP changes require any changes to the BGP session that was previously established with the appliance (for example, if you now need to change the Multi-Hop setting or the BGP Peer IP), you can modify the BGP session for the appliance by following the instructions in this related article: Managing BGP sessions

  • When the appliance is re-enabled after the "Drained" period has ended, it will resume serving traffic.

Was this article helpful?
9 out of 10 found this helpful