Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

 

There are some concepts that are useful to understand when you are performing user management tasks in the Partner Portal. Contacts can be portal users or not, and can optionally have roles assigned to them. Portal users are assigned different portal permission levels.

Contacts vs. Portal users

Partner organizations can have contacts that do not have Partner Portal access. Portal users with the appropriate permission levels can manage these contacts and invite them to the portal or revoke their portal access as needed.

For a description of the difference between contacts and portal users, see the related FAQ article: What is the difference between contacts and portal users?

Roles

Contact roles (Engineering, NOC, Shipping, etc.) are used to determine which contacts should receive communicate from Netflix in a given situation. For example, we send notifications about firmware upgrades or maintenance to Engineering and NOC contacts.

Permissions

Portal user permission levels control what tasks users can perform within the Partner Portal, as described in the table below. 

  Admin Engineering Read-only

Contact/user administration:

  • Create / delete contacts
  • Grant / revoke portal access
  • Manage portal user permissions
Yes (all contacts)  Yes (read-only users only) No 

Contact details management:

  • Add/edit phone number
  • Add/edit first/last name
  • Edit email address (see this FAQ)
Yes (all contacts) Yes (self or read-only users only Yes (self only)

OCA maintenance/management:

  • Drain for maintenance
  • Edit BGP configuration
  • Any future OCA self-service actions
Yes  Yes No

View/comment on tickets

Yes Yes Yes

 

Managing users and contacts

To view and manage your organizational contacts, click Sites and Appliances  sites-appliances-icon.png from the top menu, then click the Users tab.

users-tab.png

Portal users with the appropriate permission levels can create, edit, or delete contacts as described in the table above.

 

Click the + icon at the top of the grid to add a new contact.  new-contact.png

As you are creating the contact, you can optionally specify roles for the contact and associate them with sites in your organization. If you are an Admin user, you can also invite them to the Partner Portal and specify portal permission levels. When you invite a contact to the portal, they are sent a portal invitation email with a link that they must use to complete the activation process.

To edit a contact, click the contact in the list and a panel opens where you can make changes.

If you are having problems managing contacts and portal users, open a ticket. If you cannot open a ticket due to login issues, send an email to my.oc@netflix.com.

 

Was this article helpful?
1 out of 1 found this helpful