Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

You can run ping and traceroute commands using the console on an OCA to gather network diagnostics for troubleshooting.

  1. Connect to the console on the appliance.
  2. Using the up/down arrows and the 'Enter/Return' key on your keyboard, choose either the 'ping' (P) or the 'traceroute' (T) command option.

    image (1).png

    image (2).png

  3. In the window that opens, use the keyboard to enter the target IP address that you are testing.

    image (3).png

    The command will run and you can view the output in the console. For example:



  4. Take screen captures as needed, then exit back to the main menu.
Was this article helpful?
0 out of 0 found this helpful