Welcome to the Netflix Partner Help Center. Have a question or need help with an issue? Send us a ticket and we'll help you to a resolution.

To handle this situation, you can create a new portal contact using your new email address and then delete the original one.

Note: Only portal users with Admin or Engineering permission levels can create or delete portal users. See this related article for more details: Portal user management, roles, and permissions

  1. Log in to the portal using your old email and password.
  2. On the User Management page, click Create Contact to open a window where you can create a new contact using your new email. Ensure that you select Invite to Open Connect Partner Portal on the Create Contact page.
  3. Verify that you received an invitation to log in to the Partner Portal at your new email address, and follow the instructions to activate your new account.

    If you cannot find the email in your inbox, check your spam folder and make sure to whitelist the following email address: noreply@netflix.com.

  4. Recommended: After you have verified that you can log in to the portal successfully using your new email address, you can delete your old email address contact from the contact list on the User Management page.
Was this article helpful?
0 out of 0 found this helpful